Support that actually helps
Most ATM support means a hold queue and a script. Ours means a person who's worked on these machines getting back to you.
Open to anyone
You don't have to be a PayTree operator to use this. If you run ATMs and you're stuck, email us — we'll help where we can, no strings, no pitch.
A real person, not a bot wall
Every request reaches someone who knows ATMs. We read what's actually happening with your machine instead of routing you through a menu.
Any machine, any brand
Genmega, Hyosung, Triton, Hantle — if it's a standard retail ATM, we can usually help. Tell us the make, model, and what it's doing.
Around-the-clock escalation
For the hard problems, technical escalation runs 24/7 through our processing partner, so a dead machine at a bad hour isn't stuck until morning.
How to reach us
1) Tell us what's happening.
Fill in the form below, email us, or use the chat in the corner. Include the machine make and model, what it's doing, and any error codes on the screen.
2) A person picks it up.
Your message reaches someone who knows these machines. If we need more detail, we'll ask — and if it needs to escalate, we'll get the right technical help on it.
3) We stay on it until it's sorted.
We work the problem with you by email, and loop in a call if that's faster. Everything stays in one thread, so nothing gets lost.
Free ATM technical support
Stuck machine? Error code? Tell us what's happening and our technical team will get back to you by email. Free for any operator, any machine brand — whether or not you process with PayTree.
No account needed. We reply by email — usually the same day.
We do more than answer questions.
Free support is just how we introduce ourselves. PayTree is a full ISO built for independent operators — published pricing, all your interchange, and the back-office weight carried for you. No pressure. It's here whenever you're curious.