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- ATM controllerGenmega 20002: Low CashGenmega error 20002 indicates Low Cash. Start with: Replenish the cassette as needed.GenmegaGenmega ATM family20002Read the complete guide
- Cash dispenserGenmega 20003: Reject Bin fullGenmega error 20003 indicates Reject Bin is Full. Start with: Remove all notes from the physical reject bin.GenmegaGenmega ATM family20003Read the complete guide
- Receipt printerGenmega 20012: Receipt feed lever openGenmega error 20012 indicates Receipt printer feed lever open. Start with: Close the feed tray on the printer.GenmegaGenmega ATM family20012Read the complete guide
- Receipt printerGenmega 20013: Receipt paper emptyGenmega error 20013 indicates Receipt paper is empty. Start with: Replenish the paper roll.GenmegaGenmega ATM family20013Read the complete guide
- Cash dispenserGenmega C0028: Count sensors not clearedGenmega error C0028 indicates Count sensors not cleared. Start with: Check dispenser for jammed bills and reinitialize the machine.GenmegaGenmega ATM familyC0028Read the complete guide
- Cash dispenserGenmega C0032: 1st cassette inlet sensor not clearedGenmega error C0032 indicates 1st cassette inlet sensor not cleared. Start with: Check for notes where the cassette engages the dispenser.GenmegaGenmega ATM familyC0032Read the complete guide
- Cash dispenserGenmega C0037: Invalid response (or no response) from double detect sensorGenmega error C0037 indicates Double-Detect Sensor Error. Start with: Check Double-Detect sensor.GenmegaGenmega ATM familyC0037Read the complete guide
- Cash dispenserGenmega C0041: Failed (5 times) to dispense a note after a successful dispenseGenmega error C0041 indicates More than 5 re-dispense after last note dispense. Start with: Check cassette installation, note setting.GenmegaGenmega ATM familyC0041Read the complete guide
- Cash dispenserGenmega C0043: 10 Notes rejected in a row (single transaction)Genmega error C0043 indicates More than 10 notes rejected during one transaction. Start with: Verify the quality of the cash. Straighten and shuffle cash in the cassette.GenmegaGenmega ATM familyC0043Read the complete guide
- Cash dispenserGenmega C0044: 5 notes consecutively rejectedGenmega error C0044 indicates More than 5 notes rejected consecutively. Start with: Verify the quality of the cash. Straighten and shuffle cash in the cassette.GenmegaGenmega ATM familyC0044Read the complete guide
- Cash dispenserGenmega C0045: Note count sensor reporting mismatchGenmega error C0045 indicates Note count sensor reporting mismatch. Start with: Verify count of notes in the cassette against the settlement.GenmegaGenmega ATM familyC0045Read the complete guide
- Cash dispenserGenmega C0047: 1st cassette failed to dispense a noteGenmega error C0047 indicates 1st cassette failed to dispense a note. Start with: Most common reason is cassette is empty. Verify that there are notes in cassette.GenmegaGenmega ATM familyC0047Read the complete guide
- Cash dispenserGenmega C004A: First cassette exit sensor (#6, #7) not clearGenmega error C004A indicates First cassette exit sensor (#6, #7) not clear. Start with: Clear the note path of any notes or obstructions.GenmegaGenmega ATM familyC004ARead the complete guide
- Cash dispenserGenmega C004D: 1st cassette not insertedGenmega error C004D indicates 1st cassette not inserted. Start with: Check cassette and verify that it’s inserted properly.GenmegaGenmega ATM familyC004DRead the complete guide
- Cash dispenserGenmega C0050: AP does not receive response after dispense requestGenmega error C0050 indicates AP does not receive response after dispense request. Start with: AP did not validate dispense command.GenmegaGenmega ATM familyC0050Read the complete guide
- Cash dispenserGenmega C0051: Exceeded maximum number of notes dispensed (150) in a single transGenmega error C0051 means the dispenser recorded a request or accumulated dispense attempt above its 150-note transaction limit. Repeated rejected notes can contribute to this condition.GenmegaGenmega ATM familyC0051Read the complete guide
- Cash dispenserGenmega C0052: 1st cassette inlet sensor not clearedGenmega error C0052 indicates 1st cassette inlet sensor not cleared. Start with: Check for notes where the cassette engages the dispenser.GenmegaGenmega ATM familyC0052Read the complete guide
- Cash dispenserGenmega C0053: Abnormal amount of double- detect failures during dispenseGenmega error C0053 indicates Abnormal amount of double- detect failures during dispense. Start with: Check condition of double-detect module.GenmegaGenmega ATM familyC0053Read the complete guide
- Cash dispenserGenmega C0082: Note leaving cassette exit sensor did not reach DDGenmega error C0082 indicates Note leaving cassette exit sensor did not reach DD. Start with: A note seen at cassette exit sensors did not reach the double detect module.GenmegaGenmega ATM familyC0082Read the complete guide
- Cash dispenserGenmega C0083: Reject gate timing sensor #2 not cleared during dispenseGenmega error C0083 indicates Reject gate timing sensor (L) blocked during dispensing. Start with: Check Reject gate timing sensor(L).GenmegaGenmega ATM familyC0083Read the complete guide
- Cash dispenserGenmega C0084: Reject gate timing sensor #3 not cleared during dispenseGenmega error C0084 indicates Reject gate timing sensor (R) blocked during dispensing. Start with: Check Reject gate timing sensor(R).GenmegaGenmega ATM familyC0084Read the complete guide
- Cash dispenserGenmega D0002: Reversal transaction failedGenmega error D0002 indicates Reversal transaction failed. Start with: Check the transaction with the processor.GenmegaGenmega ATM familyD0002Read the complete guide
- Cash dispenserGenmega F0001: Current Number of bill is 0Genmega error F0001 indicates Current Number of Bills is 0. Start with: Load bills into the cash cassette.GenmegaGenmega ATM familyF0001Read the complete guide
- Cash dispenserGenmega F0006: Dispense limit set error (less than 25 notes)Genmega error F0006 indicates Dispense limit set error (must be less than 25 notes). Start with: Correct the Dispense Limit value under Transaction Setup.GenmegaGenmega ATM familyF0006Read the complete guide
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